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Returns & Refund

Returns & Refund

Damaged or defective products 

Sometimes, unfortunately some products get damaged during transport. If this is the case, Please send us photos or video that shows the damaged product at contact@usamerica.shop

Our customer support team will study the case, if the product is damaged we will be happy to send you a replacement, give you a credit that you can use to purchase any product in our store, or refund your order.

Incorrect product

We make every effort to ship your product ON TIME and ACCURATELY. When mistakes do happen, our dedicated Customer Care professionals are here to help. 

If you think that you received an incorrect order, please send us photos that show the product that you have received, our study will be based on the specifications listed in the product page. If the product is incorrect we will be happy to send you a replacement, give you a credit that you can use to purchase any product in our store www.usamerica.shop , or refund your order.

Cancellation

Cancellations are only accepted within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at contact@usamerica.shop. We process orders as quickly as possible so cancellations are time sensitive. Once this time is passed we will not be able to cancel your order.

Return

To begin initiating a return, within 2 calendar days of delivery, please contact our customer support team at contact@usamerica.shop to get the address of return.

  • Return the new, unopened items to us.
  • For Shoes, clothes and jewellery or any kind of products with a chart size, please make sure you choose the correct size according to the size chart, due to shipping fees we are not accepting returns and exchanges for this kind of prodcuts unless we made a mistake and send you a wrong size.
  • Simply contact our support team at contact@usamerica.shop if you have any questions regarding your return.
  • For any product you should consider using a trackable shipping service.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.