Common queries answered

Frequently asked Questions

Please note that we require 1 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, estimated delivery time is between 1 to 3 weeks. Please consider any holidays or events that might impact delivery times.

To begin initiating a return, within 14 calendar days of delivery, please contact our customer support team at contact@usamerica.shop to get the address of return.

  • Return the new, unopened items to us within 14 calendar days of delivery.
  • Simply contact our support team at contact@usamerica.shop if you have any questions regarding your return.
  • For any product you should consider using a trackable shipping service or purchasing shipping insurance.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
  • Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
  • Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside the designated return process (Please see above for designated return process).

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at contact@usamerica.shop if you believe you have provided an incorrect shipping address.

Once your order is shipped you will receive an email that contains your tracking number. You can track your order here using this tracking number : https://usamerica.shop/track-your-order/

For logistical reasons, items will sometimes be sent in separate packages. if your order is shipped in separate packages you will receive tracking numbers of all your packages by email.

Still need help?

Get in touch with us

Tammy Timmy International Company Limited

FLAT 2304, 23/F, HO KING, COMMERCIAL CENTRE,

2-16 FA YUEN STREET, MONG KONG, KOWLOON, HK

Contact@usamerica.shop

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